Refund Policy

1. General Policy

As a website development company in Qatar, we provide custom digital solutions tailored to each client's needs. Since our IT services involve custom work, our refund policy depends on the specific project milestones agreed upon in the service contract. Each project-whether it's web design, software development, or SEO services-is unique, and refund eligibility will be determined based on the work completed and deliverables provided.

2. Service-Specific Terms

Our refund terms vary based on the type of IT service in Qatar you engage:

Website Design & Development

For web design and development projects, refunds are available for incomplete milestones. Once a design is approved, revisions within scope are included, but refunds for approved work are not available.

Software Development

Custom software development projects follow milestone-based billing. Deposits for future milestones may be refundable if development has not commenced.

Mobile App Development

Mobile app development follows similar milestone-based terms. App store submission fees are non-refundable once incurred.

SEO Services

Our SEO services in Qatar are billed monthly. Refunds are not available for completed months of service. You may cancel future months with 30 days notice.

IT Support & Maintenance

IT support retainer fees are non-refundable for the current billing period but can be cancelled for future periods.

3. Project Milestones & Billing

As a professional web design company in Qatar, our projects are typically divided into milestones. Regarding refunds:

• Refunds are generally not provided for work already completed and approved by the client;
• If a project is cancelled mid-way, the client will only be charged for the hours or milestones completed;
• Deposits paid for upcoming milestones may be refundable if work has not yet begun;
• Any refund requests must be submitted in writing within 7 days of milestone delivery;
• Third-party costs (hosting, domains, licenses) are non-refundable once purchased.

4. Cancellation Policy

Clients may cancel a project at any time by providing written notice. Upon cancellation of your website development or software development project in Qatar, you will be invoiced for all work completed up to the cancellation date. Any materials, code, or deliverables created for completed milestones will be transferred to the client upon full payment.

5. Quality Guarantee

As a trusted IT company in Qatar, we stand behind the quality of our work:

• All website development projects include a warranty period for bug fixes;
• Our software quality assurance process ensures deliverables meet specifications;
• We provide free revisions within the agreed scope;
• Post-launch support is available through our IT support services.

6. Dispute Resolution

If you are unsatisfied with any deliverable from our software development or web design services in Qatar, please contact us within 7 days of delivery. We will work with you to address your concerns and make reasonable revisions as outlined in your service agreement. All disputes shall be governed by the laws of Qatar.

7. Payment Terms

For all IT services in Qatar, we accept:

• Bank transfers (QAR or USD);
• Credit/debit card payments;
• Payment plans for larger projects (subject to approval).

Late payments may incur additional fees as specified in your project agreement.

8. Contact Us for Inquiries

If you have any questions regarding our billing or refund processes for website development in Qatar or other IT services, please contact us: